FAQs

Contact information

You can reach us out at Contact@nematco.com where our team will be glad to help with what you need.

Do you ship WorldWide?

Yes.

๐–๐ก๐ž๐ซ๐ž ๐๐จ ๐ฒ๐จ๐ฎ ๐ฌ๐ก๐ข๐ฉ ๐Ÿ๐ซ๐จ๐ฆ?

We ship from Hong Kong.

๐‚๐š๐ง ๐ˆ ๐œ๐ก๐š๐ง๐ ๐ž ๐จ๐ซ ๐œ๐š๐ง๐œ๐ž๐ฅ ๐ฆ๐ฒ ๐จ๐ซ๐๐ž๐ซ?

We work hard to process orders as quickly as possible to ensure fast delivery. If you need to make any changes or cancel your order, please contact us within 12 hours of placing it.
Unfortunately, weโ€™re unable to make changes or cancel orders after this window has passed.

Once your order is delivered, youโ€™re welcome to return it for a full refund, following our return policy.

Thank you for your understanding and support!

ย ๐ฉ๐š๐ฒ๐ฆ๐ž๐ง๐ญ ๐ฆ๐ž๐ญ๐ก๐จ๐๐ฌย 

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Order Processing & Shipping Information

All orders are carefully handled and shipped from our warehouse. Please note that during holidays or high-demand sale periods, processing times may be slightly extended.

We process orders Monday through Friday.
Orders are typically processed within 1โ€“3 business days from the date of purchase and shipped the following business day.
Please note: We do not ship on weekends.

๐‡๐จ๐ฐ ๐ฅ๐จ๐ง๐  ๐ฐ๐ข๐ฅ๐ฅ ๐ข๐ญ ๐ญ๐š๐ค๐ž ๐ญ๐จ ๐ซ๐ž๐œ๐ž๐ข๐ฏ๐ž ๐ฆ๐ฒ ๐จ๐ซ๐๐ž๐ซ?

Due to high demand, orders may take between 2-4 weeks to arrive.

๐–๐ก๐š๐ญ ๐ข๐Ÿ ๐ˆ ๐๐จ๐ง'๐ญ ๐ซ๐ž๐œ๐ž๐ข๐ฏ๐ž ๐ฆ๐ฒ ๐จ๐ซ๐๐ž๐ซ?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

๐–๐ข๐ฅ๐ฅ ๐ˆ ๐›๐ž ๐œ๐ก๐š๐ซ๐ ๐ž๐ ๐ฐ๐ข๐ญ๐ก ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ฌ ๐š๐ง๐ ๐ญ๐š๐ฑ๐ž๐ฌ?

Duties, Taxes & Customs Fees

All prices on our site are listed in U.S. Dollars (USD) and are tax-free. Please be aware that you may be responsible for import duties, taxes, and customs fees once your order arrives at its final destination.

These charges are determined by your local customs office and are the responsibility of the recipient. We do not cover or reimburse these fees, and they are not included in your order total at checkout.

Additionally, we are not liable for any customs-related delays that may occur during shipping.

For more information on potential charges, we recommend contacting your local customs office directly.

How do I return an item?

Please contact us at Contact@Nematco.com

What if the item(s) I received are defective/incorrect/damaged?

If youโ€™ve received an item that is incorrect, missing, or defective, please contact us as soon as possible. Be sure to include your order number, photos of the item(s), and any relevant details when reaching out.

This information helps us resolve your issue quickly and accurately โ€” and weโ€™ll do our best to make it right as soon as possible.

When will I receive my refund?ย 

All refunds will be issued to your original form of payment.
If you paid with a credit or debit card, the refund will be processed to your card-issuing bank within 7โ€“10 business daysfrom the date we receive your returned item or approve your cancellation request.

Please note:
Once the refund is processed, it may take additional time for the credit to appear on your account, depending on your bank or card provider.

If you havenโ€™t received your refund after this period, we recommend contacting your bank or credit card companydirectly, as processing times can vary.

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